support// transmission 005 — frequently decrypted
Frequently decoded questions
// Order & Payment
Which payment methods do you accept?
Credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Klarna, and SEPA direct debit.
Is the checkout secure?
Yes. We use Shopify Payments with SSL encryption — your payment data is transmitted securely.
// shipping
What is the cost of shipping?
Free worldwide. No shipping fees, regardless of order value.
How long does the shipping take?
Europe & USA: 5–14 business days. Other regions: may take longer. Since it is made on demand, 2–5 days of production time are added before shipping starts.
Can I track my order?
Yes. As soon as it has been shipped, you will receive an email with the tracking number.
Are customs duties charged on international orders?
Outside the EU, customs and import taxes may apply. These are paid by the recipient upon delivery; they are not included in the product price. Within the EU, none apply.
// Returns & Exchanges
How long do I have the right to return?
30 days from receipt of the goods — more than the statutory 14 days.
Is the return free of charge?
Within the EU: yes — we will send you a free DHL return label. Outside the EU, the customer bears the return shipping costs (approx. €5).
How does a return work?
Write to us within 30 days at info@rebelaicious.com with your order number. We will send you (EU) a free return label or the return address.
What if my item arrives damaged?
Contact us immediately at info@rebelaicious.com with photos. We will provide a free replacement or full refund — regardless of your location.
// products
Are the products custom-made?
Yes, on-demand (made to order). Less waste, more sustainable production — but 2–5 days longer delivery time.
How does the sizing run?
True to size. On every product page, you will find a detailed size chart in cm. If you have any questions: write to us.
How do I care for my products?
Shirts & Hoodies: wash inside out at 30°C, do not bleach, iron on low heat, do not iron over the print. Details in the respective product description.
// Research & Transparency
What does "independent AI research" mean?
Behind Rebelaicious is no corporation, no agency — an independent researcher who studies AI systems. Falsifiable hypotheses, openly documented. Independent field research, not peer-reviewed, and we say it like that. No buzzwords, just signal.
What is my purchase used for?
Each purchase funds the next iteration of this work: compute, API time, tools, subscriptions. You’re not buying a shirt from a big tech budget — you’re keeping independent research going.
Are the designs AI-generated?
Yes. The designs are created from exactly this research — AI-generated, hand-curated. Not a trend report.
Where can I read the research?
You can find the ongoing analyses on Substack. We are currently transferring the individual experiments from Google Colab to GitHub — once that is done, we will link each experiment here individually. (GitHub link to follow.)
// contact
How can I reach you?
Email: info@rebelaicious.com (usually responds within 24–48 hours, Mon–Fri) or via the contact form.
Do you have a store?
No, purely an online shop. This keeps prices fair and shipping free worldwide.
// Frage nicht dabei? → info@rebelaicious.com
